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Making a Flood Insurance Claim

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Below are three steps you can take to begin the recovery process, plus step-by-step guidance to walk you through the claims process for Hurricane Florence.

1. Determine Your Flood Loss and Report Your Claim

Once it’s deemed safe by local officials, and you ensured the gas and electricity lines have been turned off, examine your property to determine if there is flood damage. If there is, contact your agent or insurance company to start your flood insurance claim and ask for an Advance Payment to help you begin recovering.

2. Start Cleaning Up, but Document Your Damage First

Be sure to document your flood loss using photos and videos before you start cleaning up your home. Please keep in mind that as a FEMA flood insurance policyholder, it is your responsibility to minimize the growth and spread of mold as much as possible.

3. File for FEMA Disaster Assistance

If there is a FEMA Presidential Disaster Declaration, file for FEMA assistance too because you may be eligible for additional funds to help with things like temporary housing. Read more about why it can be beneficial to register for federal disaster assistance from FEMA.

Hurricane Florence Claims Process Steps
Unsatisfied With Your Claim Payment?
Other Flood Claim Resources for Hurricane Florence